Shipping Policy

• Free over $75Tracked shipping, $5.99 flat rate below that
• 8–18 business daysTypical time from order to your door
• Duties includedNothing extra to pay when it arrives
• Tracked, every orderTracking number emailed when it ships

Where we deliver

We currently ship to addresses in the United States: all 50 states and Washington, D.C. We can’t deliver to APO, FPO or DPO military addresses or to US territories yet. Some carriers can’t deliver to P.O. boxes, so please use a street address where you can.

Shipping costs

• Free tracked shipping on orders of $75 or more.
• $5.99 flat rate on orders under $75.

The shipping cost is shown in your cart and at checkout before you pay. There are no other delivery charges.

Delivery times

• Processing: 1–3 business days to prepare your order and hand it to the carrier.
• Transit: 7–15 business days once it has shipped.

Business days are Monday to Friday, not including public holidays. Most orders arrive within 8–18 business days of the day you order. Product pages show an estimated delivery window before you buy.

Where orders ship from

To keep our prices fair, most products are shipped directly to you from our fulfillment partners’ warehouses, many of them in Asia, using tracked international shipping. If you order several items, they may arrive in separate packages on different days. You won’t pay anything extra when that happens.

Import duties and taxes

Our prices include import duties, so you won’t be asked to pay customs charges when your order arrives. If a carrier ever asks you to pay a duty or customs fee on one of our packages, please don’t pay it. Contact us at support@pickoftrend.com and we’ll sort it out. If you’ve already paid, send us the receipt and we’ll reimburse you.

Tracking your order

When your order ships, we email you a tracking number. The first update can take 2–5 business days to appear while your package goes through international sorting. You can check your order status at any time on our Track your order page using your order number and email address.

If your order is delayed

If we can’t ship your order within the processing time above, we’ll email you with a new estimate and give you the choice to wait or cancel for a full refund.

If your order hasn’t arrived within 10 business days after the latest estimated delivery date, contact us. We’ll send a replacement or give you a full refund, whichever you prefer.

Marked as delivered but not received

Please check around your property, with neighbors and with your building’s mail room, and allow one more business day, because carriers sometimes scan packages as delivered early. If it still hasn’t turned up, contact us within 14 days of the delivery scan. We’ll open an investigation with the carrier, and if the package can’t be found, we’ll send a replacement or refund you.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you notice a mistake, email us straight away. We can change the address until your order ships. If a package can’t be delivered because of an incorrect address, we’ll reship it once the shipping cost has been paid again, or refund the order minus the original shipping cost.

Damaged or wrong items

If your order arrives damaged or isn’t what you ordered, we’ll replace it or refund you at no cost. See our Returns & refunds policy for how to report it.

Questions

Email support@pickoftrend.com or use our contact form. We reply within 1 business day.