Help centre
Track Your Order
Enter your order number and the email address you used at checkout to see your order status and shipping updates.
Where to find your order number
Your order number is in the order confirmation email we sent after you ordered, for example #1234. Enter the same email address you used at checkout. If you have an account, you’ll also find every order under My account.
What your order status means
- Pending payment: we’re waiting for your payment to be confirmed.
- Processing: we’ve received your payment and are preparing your order. This takes 1–3 business days.
- Completed: your order has shipped. Tracking details appear in the order updates and in your shipping email.
- Cancelled or Refunded: the order was cancelled or refunded, and we’ve emailed you the details.
Tracking hasn’t updated?
International packages can go several days without a new scan while they move between sorting centers and customs. This is normal. If there has been no update for 10 business days, or your order hasn’t arrived within the delivery time in our Shipping policy, contact us and we’ll look into it.
Still need help?
Send us a message and a real person will reply within 1 business day.