Returns & Refunds Policy

• 30 days to change your mindUnused items in their original packaging
• Damaged, faulty or wrong?Free replacement or full refund, shipping included
• Cancel before it shipsFull refund, no questions asked
• Refunds to your cardIssued within 5 business days of approval

Changed your mind

You can return most items within 30 days of delivery for a refund of the item price. To qualify, the item must be:

• unused, undamaged and in the same condition you received it;
• in its original packaging, with all accessories, cables, manuals and any free gifts included.

For change-of-mind returns, you pay the cost of sending the item back, and the original shipping charge (if you paid one) isn’t refunded. Please use a tracked shipping service. We can’t refund an item that never reaches us.

Damaged, faulty or wrong items

If your order arrives damaged, has a manufacturing fault, or isn’t what you ordered, contact us within 30 days of delivery. Please include your order number and a photo or short video that shows the problem.

We’ll send a free replacement or give you a full refund, including any shipping you paid, whichever you prefer. If we need the item back, we’ll cover the return shipping. In many cases we won’t need it back at all.

Items we can’t accept for return

• In-ear headphones and earbuds with an opened hygiene seal, unless they’re faulty.
• Items damaged after delivery through misuse, accidents or modification.
• Gift cards.

How to start a return

1. Email support@pickoftrend.com or use our contact form with your order number and the item you want to return.
2. We’ll reply within 1 business day with return instructions and the return address. Please don’t send anything back before you hear from us, as returns sent without instructions may not reach the right place.
3. Ship the item within 14 days of receiving the instructions, and send us the tracking number.

The return address depends on the product and may be outside the United States. For low-value items, we may refund you without asking for the item back.

Refunds

Once we receive your return, or approve a claim for a damaged or faulty item, we’ll email you and issue your refund within 5 business days to your original payment method. Your bank may take another 5–10 business days to show it on your statement.

Refunds are made in US dollars for the amount you paid us. We can’t refund fees charged by your own bank, such as foreign transaction fees.

Cancellations

You can cancel your order for a full refund at any time before it ships. Email us your order number as soon as possible. Once your order has shipped, it can’t be cancelled, but you can still return it under this policy.

Exchanges

If you’d like a different color or version, the quickest way is to place a new order for the item you want and return the original under this policy. If the original was faulty or wrong, tell us which replacement you’d prefer and we’ll send it free of charge.

Not happy with the outcome?

If you’re unhappy with how we handled your return, please contact us before opening a dispute with your bank. We’ll review it again and work with you to put it right.

This policy doesn’t affect any rights you have under the consumer protection laws of your state.