Frequently Asked Questions

No. You can check out as a guest. If you create an account, you can see all your orders and their status in one place under My account.

Yes, until your order ships. Email support@pickoftrend.com with your order number as soon as possible, and we’ll update your order or cancel it for a full refund. Once it has shipped, you can return it under our Returns & refunds policy.

Check your spam or promotions folder first. If it isn’t there, you may have entered your email address with a typo. Contact us with your name and shipping address, and we’ll find your order.

We ship to addresses across the United States: all 50 states and Washington, D.C. We can’t currently deliver to APO/FPO/DPO addresses or US territories.

Tracked shipping is free on orders of $75 or more. Orders under $75 pay a $5.99 flat rate. You’ll see the exact cost in your cart before you pay.

Orders are processed in 1–3 business days and then take 7–15 business days in transit, so most orders arrive within 8–18 business days. See our Shipping policy for details.

Most products ship directly from our fulfillment partners’ warehouses, many of them in Asia, using tracked international shipping. That’s how we keep prices low without cutting corners on quality or support.

No. Our prices include import duties. If a carrier ever asks you to pay a customs fee on one of our packages, don’t pay it. Contact us and we’ll take care of it.

We email you a tracking number when your order ships. You can also check its status on our Track your order page with your order number and email address. The first tracking update can take 2–5 business days to appear.

Yes. Items in one order sometimes ship from different warehouses, so they can arrive separately and on different days. There’s no extra charge. If something is still missing after your delivery window, let us know.

You have 30 days from delivery to return unused items in their original packaging. For change-of-mind returns, you pay the return shipping. Damaged, faulty or wrong items are replaced or refunded free of charge. Read the full Returns & refunds policy.

Sorry about that! Email support@pickoftrend.com within 30 days of delivery with your order number and a photo or short video of the problem. We’ll send a replacement or refund you in full, whichever you prefer.

We issue refunds within 5 business days of approving them, back to the card you paid with. Your bank may take another 5–10 business days to show the refund on your statement.

We accept the major credit and debit cards shown at checkout. Payments are processed securely by Cybersource, a Visa company, on behalf of our bank, NIC Asia Bank Limited.

All prices are in US dollars (USD), and your card is charged in USD.

Pick of Trend is operated by Dhukka Ho Pvt Ltd, a company based in Nepal. Some US banks add a foreign transaction fee to purchases from companies outside the US, even when you pay in dollars. That fee is set and kept by your bank, not by us. Many cards don’t charge it, so check with your bank if you’re unsure.

The charge may appear under our company name, Dhukka Ho Pvt Ltd, or our store name, Pick of Trend. If you don’t recognize a charge, contact us before contacting your bank, and we’ll help you match it to your order.

Yes. Our website is encrypted with HTTPS, and your card details are entered into our payment provider’s secure, PCI DSS–compliant form. Your full card number is never stored on our website.

Your card is charged when you place your order. If we have to cancel all or part of your order, we refund you in full for anything we can’t send.

Each product page lists sizes, specifications and compatibility details where they apply. If you aren’t sure whether something will fit or work for you, ask us before you buy and we’ll check for you.

Yes. Every product we sell is brand new and unused.

If a product has a manufacturing fault within 30 days of delivery, we’ll replace it or refund you. Contact us with your order number and a short description or video of the problem.

We use it only to process and deliver your order, provide support, and meet legal requirements. We never sell it. Read our Privacy policy for details.

Email support@pickoftrend.com from the email address you used with us, and tell us what you’d like us to do. We’ll respond within 45 days.